Vice President & Lending Operations Manager

Vice President & Lending Operations Manager

TruFund Financial Services, Inc. (“TruFund”) is a 501(c)(3) Community Development Financial Institution (CDFI), certified by the U.S. Treasury Department’s CDFI Fund. Headquartered in New York City, our mission is to promote and foster economic development within underserved communities and among disadvantaged populations. As a not-for-profit, mission-driven entity, we offer access to affordable loan capital and business development services to small businesses and not-for-profit organizations that are financially viable but have difficulty accessing affordable capital from banks or other conventional lenders. We also have field offices in Georgia (Atlanta), Texas (Houston and Dallas) Louisiana (New Orleans and Baton Rouge) and Alabama (Birmingham). We offer a remote work option. Some travel may be required.


Lending Operations Manager

Position Description:

Reporting to the Chief Lending Officer, TruFund Financial Services is seeking a Lending Operations Manager to join the team of our growing nonprofit community development financial institution and manage all aspects of its lending operations including tracking and reporting on loan production activity within our  CDFI investment areas and  foot print states to ensure full compliance with Investor and lender program  and deployment  objectives,  applicable state and federal laws  and other reports as needed to support Senior Management. Experience in lending operations including:

  • In-depth understanding and knowledge of small business and real estate lending practices and procedures.
  • Must have in-depth knowledge of Excel, Microsoft Office, Adobe and other commonly used business applications.

Roles & Responsibilities:

  • Manage Lending Operations Department. The loan processing department is responsible for:
    • Managing loan processor(s): Ensure loan origination processes and funding streams for all lending products and services.
    • Reviewing loan inquiries and submissions related to pipeline development, funding sources and available capital for lending including loans slated for sale to our secondary market sources to ensure compliance with all lender and secondary market capital providers.
    • Working with the closing department to ensure successful loan closings.
  • Manage reporting for funding streams available for lending products and services. This includes working with the Fiscal Department to ensure accurate and updated reports on available funding.
  • Work in concert with the and support Compliance Department to maintain reports to funders and investors on use of capital.
  • Establish and maintain an efficient and productive working environment within the department based on continuous and effective staff communications.
  • Monitor performance and production goals for the respective areas within loan operations to ensure optimal performance and production in meeting departmental and organizational goals.
  • Work in concert with Credit Administration to determine selections for packaging and investor delivery of loan packages for sale to applicable secondary market sources and/or loan participation.
  • Developing strong partnerships with business line leaders to support strategies and initiatives balancing risk with the business line’s financial goals.
  • Collaborate with Credit Administration to analyze loan performance and adjust underwriting criteria as appropriate to ensure optimal pull through rates and to improve loan processing timelines.
  • Working directly with Market Leadership and other operational area managers to coordinate/designated grant cost and staffing allocations for related budget, staffing levels and service expectations to balance productivity and cost.
  • Active engagement in all lending product development and program launches to ensure processes and procedures meet Investor compliance requirements and deployment expectations.
  • Create timely and accurate monthly reports on production results, including service levels and accuracy/quality of loan documentation.
  • Responds to inquiries from executive and senior management as well as inquiries from compliance, credit administration, lending staff, lenders and investors to answer questions, provide documentation, explain procedures, interpret policy, resolve discrepancies, and handle complex problems.
  • Provides technical advice and guidance to others on lending related loan software applications, systems, and processes. Maintain and demonstrate proficiency with our loan software applications.
  • Communicate with management team to coordinate system and control activities related to loan documentation and monitoring.
  • Serve as backup for Chief Lending Officer and loan originations staff as needed.
  • Review and maintain all credit and grant agreements and ensure full compliance.
  • Perform other loan operations duties as required.


Required Skills

  • Thorough understanding of CDFI lending operations and non-profit community development lending credit policy/guidelines
  • Experience in Small Business lending and Real Estate Loan Administration.
  • Must be knowledgeable of loan operations processes.
  • Advanced written, oral and interpersonal skills
  • Proficiency with personal computers and related software
  • Excellent knowledge of data analysis and forecasting methods
  • Expertise in MS Excel and Microsoft Office Suite.


Interpersonal Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others.  Work may involve motivating or influencing others. Outside contacts  and  fostering sound relationships with other entities (investors/funders and/or individuals) is an essential and necessary.


Education and Experience

  • 7-10 years of related work experience (Lending /Loan administration) preferably within the non-profit community develop financial sector.
  • BS/BA in accounting or finance from an accredited college or university required; A Master’s degree preferred.

Qualified candidates, please email your resume to

Our mission is to help historically disadvantaged individuals and communities create thriving and resilient small businesses and entrepreneurial ecosystems in order to close racial and economic disparities and ensure an inclusive and equitable society.

As a nonprofit, mission-driven entity, TruFund offers affordable loan capital to BIPOC small businesses and nonprofit organizations that are financially viable but have difficulty accessing capital from banks or other conventional lenders.

TruFund offers more than a loan – We provide an opportunity for underserved small businesses and low-income communities to thrive.