Program Support Administrator – Texas

Company Overview:

Founded in 2005, TruFund Financial Services, Inc. (“TruFund”) is a 501(c)(3) Community Development Financial Institution (CDFI), certified by the U.S. Treasury Department’s CDFI Fund. Headquartered in New York City, our mission is to promote and foster economic development within underserved communities and among disadvantaged populations. As a nonprofit, mission-driven entity, we offer access to affordable loan capital and business development services to small businesses and nonprofit organizations that are financially viable but have difficulty accessing affordable capital from banks or other conventional lenders. In addition to Headquarters, TruFund also has offices in Louisiana (New Orleans and Baton Rouge), Texas (Houston and Dallas) and Alabama (Birmingham).

Position Summary:

Reporting to the Market Manager, the Program Support Administrator serves as the interface between external clients and TruFund’s Market team in TruFund’s geographies.  The Program Support Administrator is responsible for communicating with TruFund’s program and grant participants and prospects and for providing follow-up and administrative support. The Program Support Administrator works directly with clients to provide an outstanding service experience, address client inquiries, and support Market Manager.

The Program Support Administrator may participate in community events to educate potential program participants about the TruFund process and begin information intake.  Additionally, the Program Support Administrator connects external clients with the business resources or service providers that will assist them in achieving their goals across all markets.  The Program Support Administrator researches, proposes and executes strategies and practices to assess and improve overall the client experience and relationship with TruFund across all grants, services and technical assistance programs. Finally, this role will be responsible for distributing materials, following up for Market Manager, completing office administrative duties and tracking and reporting group progress.

Experience

  • 2-4 years as a Client Service Representative in a bank or financial services environment
  • 2-4 years’ experience in community development or community organizing
  • 2-4 years’ experience in a non-profit environment
  • 2-4 years administrative and/or project management experience
  • Bachelor’s degree

 

 

 

Skills and Knowledge

  • Microsoft Office Suite: Work, PowerPoint, Excel
  • Knowledge of CRM systems and tools

 

Attributes

  • Committed to TruFund’s mission
  • Proactive and self-starting
  • Organized and efficient
  • Flexible; can multi-task comfortably
  • Able to play multiple roles as needed
  • Service orientation
  • Team player
  • Must be able to work in fast-paced, hands-on environment
  • Excellent multitasking skills, prioritization and deadline management
  • Must be team-oriented
  • Optimistic and persistent

 

To Apply:

Please email your resume and cover letter with salary requirements in MS Word format to ljames@jamesgoodeassociates.com and scgoode@jamesgoodeassoicates.com.

Place “Program Support Administrator” in the subject line of your e-mail.

We appreciate all responses, but due to the volume of applications we receive, we are not able to give status updates, but if you are invited for an interview, you will be contacted by a member of TruFund staff.

TruFund Financial Services is proud to be an Equal Opportunity Employer.

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